Aluminum air pipes

With the extension of the cold weather protocol, Aquarion publishes an advisory on frozen pipes and meters

Posted: Jan 21, 2022 10:31 AM

HARTFORD – Governor Ned Lamont announced that due to trends in forecasts indicating that temperatures in Connecticut will generally average about 10 degrees below normal over the next two weeks, he is leading the protocol of the ‘Severe Cold Weather Status’ – which it activated on Friday, January 14 – to remain in effect until noon on Wednesday, February 2.

It was originally scheduled to expire on Wednesday, January 19.

Current forecasts indicate that over the next two weeks, highs in the state are generally expected to be in the 20s, with lows in the single digits or in the teens. Occasionally, the state may experience a few arctic outbreaks during which the highs may only reach around 10 degrees and the lows will dip between -10 and -20 degrees.

“It looks like over the next few weeks we’re going to experience even colder temperatures than normal for this time of year, in addition to the potential for multiple winter storms,” ​​Lamont said. “This long lasting intense cold weather can be life threatening if someone is outside for long periods of time. Shelters are open across the state and I urge anyone in need to connect with these services. If you or someone you know needs shelter, call 211 and they will direct you to a nearby location and can also provide transportation if needed.

The objective of the extreme cold protocol is to ensure that the most vulnerable populations receive protection against extreme cold. While enacted, a system is being put in place for state agencies and municipalities to coordinate with United Way 2-1-1 and the Connecticut Shelter Network to ensure anyone in need can receive a shelter, including transportation to shelters.

The following actions are implemented during the application of the protocol:

The Connecticut Department of Emergency Services and Public Safety’s Division of Emergency Management and Homeland Security is activating its WebEOC communications network, which is an Internet-based system that allows local, regional, and state officials to emergency management and first responders to share up-to-date information. information about a variety of situations and conditions.

The system is used to monitor shelter capacity across the state, allowing 2-1-1 to act as a clearinghouse to help find shelter for those in need. Local officials, working through WebEOC, can alert 2-1-1 and the state when they open temporary shelters or warming centers.

Connecticut Department of Social Services, Connecticut Department of Housing, and Connecticut Department of Mental Health and Substance Abuse Services are coordinating with 2-1-1 and the Connecticut Coalition to End Homelessness, as well only with community providers, to provide transport to people seeking shelter. .

For emergency management news and resources, visit the state’s CTPrepares website at or download the CTPrepares app on mobile devices from the Apple App Store and Google Play Store.

Avoid frozen pipes and meters

With harsh winters and cold temperatures blanketing the region, Aquarion Water Company encourages its customers to take steps to avoid the damages, costs and inconveniences associated with a broken water main or water meter. water damaged.

Homeowners are responsible for protecting their water pipes and water meter, whether indoor or outdoor, from cold temperatures. Aquarion suggests that its customers follow a few simple tips to keep water flowing safely throughout the winter:

*Check water lines near uninsulated or drafty walls, doors, floors and windows, including basements, garages and attics. Add insulation where possible.

*Keep all doors and windows tightly closed.

* Fill cracks in walls and openings around doors and windows. Insulating or wrapping the pipes can also help.

* Locate your home’s main water shut-off valve and show everyone in the household how to turn it off in the event of a burst pipe.

* Open cabinet doors to allow hot air to circulate around pipes along exterior walls.

*In case of extreme cold, let the taps run.

*If a water meter is in an outdoor pit, check that the pit cover is tight and that there are no cracks through which cold air can circulate.

*Never use a torch or open flame to thaw a pipe.

*Customers who see or suspect water line damage should call a licensed plumber for assistance. In the event of a frozen or damaged water meter, customers should call Aquarion Customer Service at 800-732-9678.

For more information, customers can visit

With freezing temperatures and sub-zero wind chills expected for the next few weeks, thoughts turn to keeping people and pets safe, as well as protecting pipes and other water service equipment.